Linda Pilkington of Ormonde Jayne: "I'll never reformulate or discontinue" (the 2nd part)

Continuing on our chat with Linda Pilkington of Ormonde Jayne (if you missed Part 1 you can read it here), I am again reminded of how the fragrance industry is in many ways both shaped and detached from the complaints of consumers. It's all very well when we (the blogosphere, the perfume aficionados, the forum participants, the fragrance writers among us) say that companies should pay attention